Frequently Asked Questions
Product & Service FAQ
Find answers about our concrete hardening materials, diamond tools, customization services, international shipping and cooperation.
What products do you manufacture?
We specialize in concrete hardening materials, diamond tools and resin pads
for concrete grinding and polishing, and stone grinding discs.
What industries are your products used in?
Our products are widely used for concrete flooring, terrazzo flooring,
emery flooring, old epoxy floor removal, sports courts, factories,
garages and other applications.
Do you offer customization or OEM/ODM services?
Yes. We provide customized production according to drawings or samples,
and support OEM/ODM cooperation.
Can I customize the packaging?
Yes. Neutral packaging or customized packaging with customer logos and
labels is available upon request.
How can I get a quotation?
Please send product drawings, specifications, materials and quantities to
our email. Our team will provide a quotation promptly.
Can you do EXW, FOB, CIF or DDP terms?
Yes. We support various international trade terms, and the shipping port
is Shenzhen.
Can I get a sample first?
Yes. Samples are available. The normal sample lead time is 3–7 days,
depending on product complexity.
What is the lead time for bulk orders?
Bulk orders usually take 15–30 days. The exact delivery time depends on
order quantity and material requirements.
What shipping methods do you provide?
We provide shipping by air, sea and express. FOB, CIF and DDP terms are
available.
Do you accept long-term partnerships?
Yes. We welcome global partners and provide professional support and
competitive cooperation policies.
What payment methods do you accept?
We mainly accept T/T (Telegraphic Transfer) payment.
We would love to hear from you.
If you’ve got great products your making or looking to work with us then drop us a line.